How do I return an item?

To contact customer service please email info@equatoraudio.com for more information on returning an item.

Return Policy: Original sales receipt must accompany returns. We accept returns, at our sole discretion, for exchange, refund or store credit 30 calendar days from date of purchase of the product. At our sole discretion we will offer a refund, an exchange or a store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way; within 30 calendar days from date of purchase (after 30 days no returns are allowed) must not be a special order, B-Stock, Open Box or a custom order unless noted that it can be returned or has a different return policy time noted in that item's particular item description. If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately.

Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund. Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.